Privacy Notice

1. Who We Are

This Privacy Notice describes how Caleb Knox, doing business as TaxFight Texas ("we", "us", "our"), collects, uses, and shares personal data when you use our website and Service. Caleb Knox is the data controller responsible for your personal data.

2. Categories of Personal Data We Collect

• Account data: name, email address, login credentials.
• Property data you provide: property address, CAD account number, owner name, appraised values, photographs, comparable sales, repair details, and any uploaded documents.
• Support communications: messages you send to us.
• Usage and telemetry: pages visited, features used, error logs.
• Device and technical data: IP address, browser type, device identifiers.
• Payment-related data: processed by Paddle (see Section 4) — we do not store your full card details.

3. Purposes and Legal Bases

• Account creation and providing the Service — performance of contract.
• Generating AI analyses and protest letters — performance of contract.
• Customer support — performance of contract / legitimate interests.
• Security, fraud prevention, abuse detection — legitimate interests.
• Product improvement and analytics — legitimate interests.
• Compliance with legal obligations — legal obligation.
• Marketing communications — only with your consent, where required.

4. How We Share Your Data

We share personal data with the following categories of recipients:

• Service providers / subprocessors: hosting, database, file storage, email delivery, analytics, and AI model providers.
• Paddle.com Market Limited (Merchant of Record): Paddle handles all sale transactions, subscription management, payments, tax compliance, invoicing, and refunds for our Service. Information necessary to complete and support your purchase is shared with Paddle.
• Professional advisers: legal, accounting, and compliance advisers.
• Authorities: where required by law, court order, or to protect our rights.

5. Data Retention

We keep personal data only for as long as necessary for the purposes described above, to comply with our legal obligations, and to resolve disputes. When data is no longer needed, it is deleted or anonymised.

6. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or port your personal data, object to certain processing, and withdraw consent where processing is based on consent. To exercise any of these rights, contact us at the email address on the Contact page. You also have the right to lodge a complaint with your local data protection authority.

7. Security

We use appropriate technical and organisational measures — including encryption in transit, access controls, and least-privilege practices — to protect your personal data. No system is completely secure, and we cannot guarantee absolute security.

8. Cookies

We use essential cookies necessary to operate the Service (such as authentication). We may also use limited analytics cookies to understand how the Service is used. You can manage cookies via your browser settings.

9. Changes to This Notice

We may update this Privacy Notice from time to time. Material changes will be reflected by updating the "Last updated" date at the top of this page.

10. Contact

Questions about this Privacy Notice? Contact Caleb Knox via the contact details provided on our website. For payment-, billing-, or refund-related questions, please also see our Refund Policy and contact Paddle at paddle.net.